Indian Railways is by far the most extensive transportation system in the world spanning across the vast subcontinent of India. They have a large base of workforce at various levels to service the travellers. Nevertheless at times due to faults and fallacies of some one in the link, you may be observing a discrepancy and/or encountering some trouble.
You need not fret on the occasion. Help is around the corner operated by Ministry of Railways on the social media platform. Tweet them a quick message and they would try responding to your issue through the nearest available railway station or staff. Here are the various tweet handles of Indian Railways.
And if you are trying to voice your concern in detail, you can do so after the trip by logging on to http://pgportal.gov.in/ and selecting ‘Ministry of Railways (Railway Board)’.